Return & Refund Policy

Last Updated: April 16, 2026

1. Overview

At MovePro, we stand behind the quality of our sports nutrition products. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with a product you have purchased from us, we offer a straightforward return and refund policy to ensure your peace of mind. Please read the following guidelines carefully to understand your rights and our procedures regarding returns, refunds, and exchanges.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return must be initiated within 30 days of the original purchase date.
• The product must be in its original packaging, unopened, and unused. We cannot accept returns of opened or partially used supplements due to health and safety regulations.
• You must provide a valid proof of purchase, such as an order number or receipt.
• Items purchased on clearance or as part of a final sale are not eligible for return unless they arrived damaged or defective.

3. How to Initiate a Return

To start the return process, please follow these steps:

1. Contact our customer support team at movepro@atomicmail.io or call us at +1 (864) 507-2186. Please provide your order number and the reason for the return.
2. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to send your package.
3. Securely pack the item(s) in a suitable shipping box. Include a copy of your original receipt and clearly write the RMA number on the outside of the package.
4. Ship the package to the address provided by our support team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the product.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days. Please note that it may take additional time for your bank or credit card company to officially post the refund to your account. Original shipping charges are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., you received an incorrect or defective item).

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the same product, please contact us at movepro@atomicmail.io within 7 days of receiving your order. We will provide instructions on how to return the damaged item and arrange for a replacement to be sent to you at no additional cost.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact our customer support team immediately. We ask that you provide photos of the damaged product and the packaging it arrived in. We will work quickly to resolve the issue by sending a replacement or issuing a full refund, including any shipping costs associated with the error.

7. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to reach out to us. We are here to help and ensure that your experience with MovePro is nothing short of excellent.

MovePro
Mason Wells
2151 E Main St, Spartanburg, SC 29307
Email: movepro@atomicmail.io
Phone: +1 (864) 507-2186